Alarm Response & Keyholding

Alarm Response and Keyholding

How many nights or weekends have you been called out to your site because of an alarm, only to find out it was false?

At Namib Security, we provide a swift response to alarms with our SafeContractor Approved Alarm Response & Keyholding service for business owners across Oxfordshire. Law enforcement now charges for false alarms.

Namib Security alarm response and keyholding service will respond to your alarms in a cost-effective and timely way. When your call comes to us 24 hours a day, 365 days a year a Namib Security response or mobile patrol security will be immediately dispatched to your facility. We have two response categories: RESPONSERED 15-20 Minutes or RESPONSEBLACK 15-30 Minutes this depends on both location, time of call-out and traffic. On site usually within 20 minutes.

If an alarm is activated, then our licensed and trained security personnel will be at your building within minutes to ensure your building is completely safe.


Namib Security is a SafeContractor approved security contractor specialising in the provision of a full security service including keyholding. Surrounding us are an expert team of trained security officers armed with a range of experiences in all types of security. Keyholding allows you complete peace of mind for corporate properties meaning if keys are lost or stolen we are on hand to help, 365 days a year, 24 hours a day. Our professional approach to security services means we are able to protect your property always being there for you when needed most.

With our alarm response and keyholding services

  • Reduce the risk of injury or death to untrained staff being used as key holders or responding to alarms
  • Not risking the chance of driving while under the influence of alcohol due to an alarm call out
  • Potential to reduce insurance premiums for premises and key workers
  • We operate to Association of Chief Police Officers (ACPO) guidelines
  • Detailed reports of call outs and visits
  • SafeContractor Approved for alarm response and keyholding

Our Mobile Patrol, Keyholding and Alarm Response Package includes

  • Regular Day, Night and Weekend Patrols as Often as Required
  • Liveried Vehicles
  • Security and Safety Checks of Your Premises
  • Preventative Signage and Stickers
  • Alarm Response and Keyholding
  • Locking and Unlocking
  • Uniformed Security Officers

Your keys are stored, unmarked, at our Head Office in accordance with British Standard 7984, so we can provide alarm response, lost key services and access to approved contractors, all completely safely and with no disruption to your business.

We can provide you with signage for your premises to advertise that the building is protected. Displaying this prominently can provide a visible disincentive to would-be criminals and prevent instances of break-ins and damages.

Namib Security take this one step further by providing additional services such as rapid response to

  • Burglar and Intruder Alarm Activations
  • Access to tradesmen or contractors
  • Gas leaks, floods and power cuts
  • Lone worker alarm call outs
  • Void property inspections
  • Lock up and unlocking of property

Alarm Response

We deliver alarm response services throughout the south-east, with response times above the industry average. Your keys, fobs and / or access codes are retained securely for use in the event of a reported incident. When required to attend a keyholding or alarm response incident on your behalf our Patrol & Response officers carry smart phones allowing for rapid reporting.

This round the clock service can be a distinct advantage to every company, regardless of size and location, as it ensures your keys are secured in a safe and secure location in accordance with British Standard 7984.

Benefits of using us for your Alarm Response& Keyholding service

  • Avoids being disturbed at inconvenient times e.g. when asleep, Christmas Day and social events
  • Avoids anyone being exposed to potential danger either on route or once at site – Corporate Manslaughter Act
  • Increased security
  • Our Keyholding and Alarm Response services will ensure you comply with the Lone Working policiesAct, introduced by the Government in 2007
  • Avoids office staff remaining on site out of hours resulting in reduced productivity the next day
  • Avoids providing cover for your own or staff holidays
  • Cost effective
  • Avoids potential compensation claims from staff who may suffer an accident or are attacked and injured whilst acting as a keyholderattending an alarm response
  • Using our Alarm Response service we will respond 24 hours a day 365 days a year
  • Convenience
  • Dedicated account manager
  • Peace of mind and increased security
  • Staff have local knowledge which will result in faster response times
  • If forced entry is evident, the police will be notified immediately. If an on-site employee accidentally triggers the alarm, the officer will verify the employee’s identity and follow your specific security procedures and instructions. If your system malfunction, the patrol officer can reset it or call your repair technician whichever you prefer we will only call you in an extreme emergency. You can be rest assured of a fast, efficient and security response for your facility.

We are SafeContractor Approved and our vehicles are fitted with GPRS tracking systems and are continually monitored at our HQ monitoring centre, from where direct dispatch requests and vehicle location monitoring takes place around the clock. All our Patrol & Response officers are screened and vetted to BS7858.

Open/Lock Services

This service sees us take on the liabilities associated with opening or locking up premises and protecting potentially vulnerable staff. An escorted open/lock up service is also available to make sure that staff and assets are safe and sound.

Health and Safety Compliance

By minimising health and safety risks you are promoting a safe work environment for your employees. By arranging keyholding you are ensuring that someone is close by to keep your staff safe when they are working in vulnerable circumstance e.g at night or alone.

Leave it to the Experts

As your keyholder if your alarm is triggered, we will respond in a timely manner in our fully marked GPS tracked patrol vehicles. Break-ins can result in significant costs, keyholding helps to prevent these issues from happening and can be a suitable addition to your existing policies.

Not only will we arrange a keyholder, our security experts will meet with you to assess your premises and identify your security requirements. From this we are able to arrange a suitable keyholding solution to suit your needs. Meaning you get the best value for your money.

How it works

1. Alarm is Triggered

2. Alarm Signal Received

3. Patrol Officer Dispatched
Our Alarm response and keyholding service costs less than a cup of coffee from as little as £2.99 a day it removes both risks and inconvenience of having to respond to activations!

Alarm Response & Keyholding FAQs


Alarm response and Keyholding services can be used for a wide variety of buildings and facilities, including commercial buildings, retail centres, warehouses, real estate sites, and much more.


An alarm response and keyholding service can provide added security for your building or facility, especially during times when it is unoccupied. It can also provide peace of mind knowing that a professional security company is available to respond quickly to alarms or emergencies and to perform regular security checks.


Alarm response and Keyholding is a security service where a professional security company holds a set of keys to a customer’s building or facility and is responsible for responding to alarms or emergencies at the location. The security company may also perform regular security checks and patrols of the location to ensure it is secure.

What other security services do you need?

We offer bespoke and integrated security solutions to meet your specific needs.

Manned Guarding
Lock & Unlock
Mobile Patrols
Vacant property

For further information on our Alarm response & keyholding services call us on 01869 327 509 or send an email to [email protected] to receive a free no obligation quote or site survey.



Our prices are unmatched, competitive and fair. Transparency & integrity is what we always strive for.


We promise to keep to our promise and will always be reliable. Being in the right place, at the right time with the right kit.


When it comes to the quality of our services we do not cut corners it's either 100% or nothing.